Legal

Privacy Policy

Orchestrate Intelligence. Ship Faster.

This Privacy Policy describes how BotMatrix collects, uses, and protects your personal data. It is effective as of October 24, 2023.

By using the BotMatrix platform, you agree to the collection and processing of your data as described in this policy. We are committed to transparency and data minimization in our operations.

What We Collect

Data We Collect

We collect data necessary to provide, maintain, and improve our services. We do not store the content of your bot execution payloads by default.

  • Account Data: Name, email address, organization details, and payment information (processed securely via Stripe). This is required to create and manage your BotMatrix account.
  • Usage Telemetry: Technical data regarding your usage of the platform, including API request counts, response times, error rates, and browser/device information (via Google Analytics). This helps us monitor system health and performance.
  • Bot Execution Metadata: Information related to the execution of your pipelines, such as pipeline names, node identifiers, execution status (success/failure), duration, and latency metrics. This is essential for debugging and observability.
How We Use Data

How We Use Your Data

We use the collected data for the following purposes:

  • Service Delivery: To operate, maintain, and secure the BotMatrix platform, including authenticating users, processing bot executions, and managing billing.
  • Product Improvement: To analyze usage patterns, identify bugs, and enhance the functionality and performance of our services. We use aggregated data to make informed decisions about feature development.
  • Communications: To send you important updates regarding your account, security alerts, and service announcements. You can opt out of non-essential marketing communications at any time.
Data Sharing

Data Sharing & Sub-processors

We do not sell your personal data to third parties. We may share your data only in the following circumstances:

  • Service Providers: We engage trusted third-party service providers to assist in operating our business. These include cloud infrastructure providers (AWS), analytics platforms (Datadog), and security services (Cloudflare). These providers have access to your data only to perform specific tasks on our behalf and are obligated to protect your information.
  • Legal Requirements: We may disclose your data if required to do so by law or in response to valid legal requests from governmental authorities.
Your Rights

Your Data Protection Rights

Under GDPR and other applicable data protection laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request the correction of inaccurate or incomplete data.
  • Erasure: Request the deletion of your personal data, subject to certain exceptions.
  • Restriction of Processing: Request that we restrict the processing of your data.
  • Data Portability: Request that we transfer your data to another controller, or receive it in a structured, commonly used machine-readable format.
  • Object: Object to the processing of your data, including profiling.

To exercise these rights, please contact our Data Protection Officer at privacy@botmatrix.pro.

Cookies & Tracking

Cookies and Tracking Technologies

We use minimal cookies and tracking technologies to enhance your experience and analyze platform usage.

  • Essential Cookies: These are required for the website to function correctly, such as authentication and session management.
  • Analytics Cookies: We use Google Analytics to understand how visitors use our site. This helps us improve our services. These cookies do not identify individual users.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may impair the functionality of the website.

Contact

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

privacy@botmatrix.pro